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End Homelessness Winnipeg

End Homelessness Winnipeg

Together we can end homelessness in Winnipeg

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Search Results for: Winnipeg Resource Guide

Coordinated Access

“Naatamooskakowin” is the name of Winnipeg’s Coordinated Access System. Elder Belinda Vandenbroeck gifted the name Naatamooskakowin in March 2022. It is a Cree word meaning “a place to come to for help, shelter, or resources.”

Naatamooskakowin is a new way for people to connect quickly with the housing and supports they need.

This resource is for people who experience homelessness and face barriers to finding a place. These barriers may include things like needing a place that is accessible for a disability, needing a place for you and your kids, or not having family or friends in town who can help you out.

Quick Links

  • How to get help from Naatamooskakowin
  • Information for Service Providers
  • Background: How Naatamooskakowin was created
  • Additional Information

How to get Help from Naatamooskakowin

To get help from Naatamooskakowin, people go to an appointment with a Sharing Team member at an Access Point.

To Make an Appointment

  • Download a current list of Access Points here, and call the one that is most accessible to you, OR
  • Call 211 to ask for a current list of Access Points for Naatamooskakowin: Winnipeg’s Coordinated Access System, OR
  • Ask for a current list of Access Points from an emergency shelter, OR
  • Ask your support worker/service provider to make an appointment for you

At the appointment, the Sharing Team member will listen to your story.

After the appointment, Naatamooskakowin staff with match the info you shared with the options for housing and supports that fit your needs. Then, you choose fromthese options what you think will work best.

Information for Service Providers

Download the Naatamooskakowin FAQ for Service Providers here.

Download the Naatamooskakowin FAQ for Correctional Facilities here.

Naatamooskakowin is for people who are experiencing homelessness AND facing multiple barriers to securing safe housing. Service providers have an important role to play in identifying people for Naatamooskakowin and talking to them about it. See “What to Ask” on the lower part of this FAQ for questions to keep in mind when considering whether someone is a good fit for Naatamooskakowin. If you have found someone that Naatamooskakowin is for, make an appointment for them at an Access Point that is accessible to them, ideally within 48 hours.

Background: How Naatamooskakowin was Created

As Winnipeg’s Community Entity for Reaching Home: Canada’s Homelessness Strategy, End Homelessness Winnipeg was responsible for co-creating a Coordinated Access system in Winnipeg by March 31, 2022.

Reaching Home defines Coordinated Access as a process by which individuals and families experiencing or at-risk of homelessness are directed to community-level Access Points, where they are supported to address housing challenges through a consistent triage and assessment process that is trauma-informed and culturally appropriate. At the triage stage, people can be supported through diversion or prevention to other services and housing resources. Following assessment, people are prioritized for housing resources and supports based on the system’s identified outcomes and goals, as defined by the community. Finally, people are Matched and Referred, through consistent processes, to appropriate housing resources, to begin their journey home.

Winnipeg’s Coordinated Access Journey began in late 2019 with a series of 3 community engagement sessions welcoming diverse participation. The feedback from these sessions was that The 7 Teachings of Love, Respect, Courage, Honesty, Wisdom, Humility and Truth should serve as the core values guiding the Coordinated Access system. Cultural safety needs to be central to the process and the services offered, as does Harm Reduction and a trauma-informed approach. Design and implementation processes must include a diversity of Lived Experts.

In Fall 2020, the process picked up again with the establishment of an Advisory Committee, structured to reflect the stakeholder groups identified by the earlier engagement sessions. The Advisory Committee’s main goal was to establish a governance structure for co-creating Coordinated Access. The Governance Structure recommended by the Advisory Committee included creation of a Coordinated Access Council to provide guidance on the planning of engagement and co-creation strategies to help our community develop Coordinated Access; and to provide oversight and feedback on the implementation and monitoring of Coordinated Access. This Council was formed in January 2021.

In June 2021, a community engagement session was held to identify the Vision and Outcomes for Winnipeg’s Coordinated Access system.

Vision Statement

Coordinated Access creates lasting solutions with our community to provide a seamless and rapid exit from the experience homelessness through system collaboration and coordination that is person-centered, anti-oppressive, trauma-informed, strengths-based, and grounded in the principles of harm reduction.

Outcomes

  • People are housed. People housed do not return to homelessness
  • Lengths of time experiencing homelessness are reduced
  • Outcomes determined and measured by Lived Experts, for example:
    • Intake and assessment are rapid, consistent, low-barrier, culturally safe
    • People use and value the services; they feel respected have their needs met
    • People have meaningful choices for where and how to live
    • People have access to all needed supports after being housed
  • Number of services included within Coordinated Access is comprehensive: information on services is kept current; communication is timely
  • Staff Trainings: Providers have a community of practice, sharing person-centered, culturally safe, anti-oppressive, trauma-informed, strengths-based, harm reduction strategies through an Indigenous lens reflecting the diversity of Indigenous peoples
  • All partners communicate, collaborate, and share information and resources: pooling data in a shared, real-time system designed to support people to exit homelessness. Services and benefits are coordinated across systems

Additional Information

  • 2025 Coordinated Access Evaluation Report (.pdf)
  • 2025 Coordinated Access Points(.pdf)
  • 2022 Naatamooskakowin FAQ for Service Providers (.pdf)
  • 2022 Sharing the Journey of Coordinated Access in Winnipeg: Logic Model and Evaluation Framework (.pdf)
  • 2021 What We Heard: Coordinated Access Vision and Outcomes (.pdf)
  • 2020 Revisioning Coordinated Access: Fostering Indigenous Best Practices Towards a Wholistic Systems Approach to Homelessness (.pdf)
  • 2019 Reaching Home Coordinated Access Guide (.pdf)
  • September 2022 Updated Naatamooskakowin Policy and Procedure Guide
Reaching Home Funded Agencies (Updated Feb 2026)Download

Previous Newsletters

2023

Naatamooskakowin Newsletter – September 2023
Naatamooskakowin Newsletter – July and August 2023
Naatamooskakowin Newsletter – June 2023
Naatamooskakowin Newsletter – May 2023

Reaching Home Community Advisory Board

The Community Advisory Board (CAB), as outlined in the Reaching Home directives, plays a critical role in addressing homelessness by setting local priorities and coordinating efforts within Designated Communities, Indigenous Homelessness, and Territorial Homelessness funding streams. CABs are responsible for aligning initiatives with community needs, leveraging their expertise in key sectors and systems that impact local priorities, and recommending projects to the Community Entity for implementation.

Since 2019, End Homelessness Winnipeg has served as the Community Entity for Reaching Home: Canada’s Homelessness Strategy, administering federal homelessness funding locally. The Community Advisory Board (CAB) is responsible for setting strategic direction and priorities to address homelessness in Winnipeg under Reaching Home. CAB’s membership comprises a diverse and inclusive group of individuals with in-depth knowledge of key sectors and systems that influence local homelessness priorities.

The Winnipeg CAB exemplifies this mandate by fostering broad representation and leveraging its members’ extensive expertise across housing, social services, Indigenous initiatives, and community-based programs. The Government of Canada tasks the CAB with approving community plans and homelessness reports, assessing and recommending projects for Reaching Home funding, supporting the planning and implementation of a Coordinated Access system, and developing policies and terms of reference to guide its work. Through its collaborative approach, the Winnipeg CAB ensures impactful strategies and coordinated efforts to reduce and prevent homelessness in the city.

Reaching Home CAB Membership

Mark Fleming

Mark is a proud member of Minegoziibe Anishinabe (Pine Creek) First Nation in Manitoba, with strong Métis family roots. Based in Winnipeg with his wife and two daughters, his journey has been shaped by his upbringing in Winnipegosis, Manitoba, and studies at the University of Winnipeg. With over 25 years of experience in youth leadership, social welfare, and program development, Mark has held significant leadership roles, including 14 years as Executive Director of the North End Housing Project.

As Chair of Winnipeg’s Community Advisory Board (CAB) for Reaching Home since 2015, Mark has been a driving force in addressing homelessness. His extensive governance experience and dedication to fostering collaboration, transparency, and inclusion reflect his commitment to preventing and ending homelessness. Mark’s focus on coordinating resources and breaking down silos ensures impactful solutions for those most in need.

Al Wiebe

Al is a passionate advocate with lived experience, having spent 29 months on the streets of Winnipeg after a successful 200,000-a-year professional career. Drawing from his journey, Al has founded national and international lived experience groups and trained executives in person-centered engagement across healthcare, government, and corporate sectors. He has housed over 750 people in Toronto, Vancouver, and Winnipeg using a “lived experience-led, person-centered housing first” model that respects all cultural and spiritual needs.

As host of the advocacy radio show Of No Fixed Address for eight years, Al amplifies voices on poverty, homelessness, and human rights. He founded “Hope Alley” memorial service and is working toward purchasing the area to expand its support for the community. Al also leads initiatives like the National Anti-Poverty Fund and the upcoming 2025 Worldwide Lived Experience Symposium. His efforts have influenced healthcare policies across Canada, improved patient care, and driven systemic change. Al has been a member of the Community Advisory Board (CAB) for nine years and currently serves as its Vice Chair.

Christina Maes Nino

Christina has dedicated her career to supporting, organizing, and collaborating with people living in poverty, with a particular focus on improving housing circumstances. Her experience includes case management in supportive housing for individuals who were previously homeless in Vancouver’s Downtown Eastside and community development work in social housing in Calgary. She later pursued policy and research, earning a Master’s in City Planning from the University of Manitoba.

As the Executive Director of the Manitoba Non-Profit Housing Association, Christina has expanded programs to support affordable housing, including the Rent Relief Fund, eviction prevention initiatives, and energy efficiency programs, while strengthening the Association’s advocacy efforts. She co-authored significant reports, such as the Winnipeg Street Health Report (2011) and Here and Now: Winnipeg Plan to End Youth Homelessness (2016), and coordinated Winnipeg’s Street Census projects in 2015 and 2018. Christina is an active member of the Winnipeg Community Advisory Board for Reaching Home and serves on the Board of Directors of the Community Housing Transformation Centre.

Karen Martin

Karen has dedicated over 24 years to serving as a Paramedic in Winnipeg, building a career rooted in compassion and a commitment to community well-being. Beginning her paramedic journey in the early 1990s in rural Manitoba communities, she has brought her expertise and dedication to her current role within the Winnipeg Fire Paramedic Service.

As the District Chief of Paramedic Operations, Karen oversees the growing Community Paramedicine Program, working to address the complex health needs of Winnipeg’s most vulnerable populations. Through fostering partnerships with healthcare providers, social services, and community organizations, Karen and her team bridge gaps in care, ensuring equitable access to medical support and improving health outcomes for those facing systemic barriers.

Shana Menkis

Shana is the Executive Director of the Quality and Citizen Experience (QCE) Branch with Manitoba Health, Seniors, and Long-Term Care (MHSLTC). In this role, she and her team focus on health system quality, encompassing patient safety, people-centered care, patient and public engagement, and patient experience. Shana previously worked in MHSLTC Infrastructure, overseeing the health system’s capital program, and has extensive experience leading operations in government service delivery and the social service sector. She holds a Master’s in Business Administration, with expertise in resource management and leadership development.

Certified in psychological safety in the workplace, Shana trains non-profit professionals on creating safe and respectful work environments. Beyond her professional roles, she serves on the boards of Shelter Movers and the Manitoba Centennial Centre Corporation.

Dawn Cumming

Dawn Cumming is a dedicated community advocate based in Winnipeg, with extensive experience in social services, community engagement, and program development. Her work spans multiple sectors, including addictions, mental health, early learning and child care, disability support, newcomer services, homelessness, and housing security. With a strong commitment to fostering inclusive and supportive environments, Dawn brings a broad perspective and deep expertise to her community work.

As the Director of Community Services at Mount Carmel Clinic, Dawn provides strategic leadership to programs that promote health, wellness, and equity. Known for her collaborative approach, she works to strengthen community connections and drive meaningful change.

Paula Thomas

Paula is a dedicated advocate and lived expert whose journey from homelessness to healthcare has shaped her deep commitment to social change. A proud woman of color, she spent nearly 30 years experiencing homelessness before entering the sex trade as a young adult. Determined to break the cycle, she overcame addiction, pursued her education, and has now worked as a nurse for over three decades. Her lived experience gives her an intimate understanding of the systemic barriers that marginalized communities face, particularly those struggling with housing insecurity and access to essential services.

Passionate about using her voice to uplift others, Paula now advocates for people experiencing homelessness, ensuring that policies and programs reflect the realities of those they aim to serve. Her expertise bridges the gap between lived experience and professional practice, bringing invaluable insight into trauma-informed care, harm reduction, and housing-first approaches.

Brenda Mazur

Brenda is a seasoned leader with a deep commitment to community development and Indigenous advocacy. Retiring from the Government of Canada in 2016, she brought decades of experience in strategic planning, partnership building, and policy implementation. As a Development Officer for Indigenous Services Canada, she played a pivotal role in advancing urban Indigenous initiatives, working alongside community steering committees to shape priorities, allocate strategic investments, and foster collaboration between Indigenous-led organizations, government stakeholders, and community partners. Her expertise in grants and contributions funding has directly contributed to improving socio-economic outcomes for Indigenous communities.

Recognized for her leadership and impact, Brenda received the Deputy Minister’s Recognition Award for Leadership Excellence in 2014 and the Queen Elizabeth II Diamond Jubilee Medal in 2012 for her dedication to partnership-driven investments. Now, as a member of Winnipeg’s Community Advisory Board for Reaching Home, she brings her wealth of experience to tackling homelessness. With a strong background in community engagement, funding allocation, and policy development, Brenda is committed to fostering sustainable solutions that create lasting change for vulnerable populations in Winnipeg.

Stefanie Einfeld

Stefanie is a proud Métis woman living in Winnipeg with her family and has been dedicated to the non-profit community housing sector for nearly a decade. She holds a Bachelor’s degree in Business Administration and has pursued additional education in trauma-informed leadership and Indigenous community engagement. Beginning her career at Manitoba’s largest housing co-operative, she quickly became passionate about sustainable, affordable housing. She further expanded her expertise through national housing conferences, educational events, and a certification in Property Management.

Her experience includes working in the Sustainable Affordable Housing program at the Federation of Canadian Municipalities, where she gained a national perspective on housing development and funding. Currently, Stefanie is the Manager of the Regional Energy Coach Program at the Community Housing Transformation Centre, where she previously led the Indigenous Internship Program, supporting Indigenous youth in learning about community housing.

CAB Membership

  • Mark Fleming, Chair
  • Al Wiebe, Vice-Chair
  • TBA, Vice-Chair
  • Christina Maes Nino, Member (Alumni)
  • Karen Martin, Member
  • Shana Menkis, Member
  • Dawn Cumming, Member
  • Paula Thomas, Member
  • Brenda Mazur, Member
  • Stefanie Einfeld, Member

Ex-Officio

  • Marjorie Soldevilla, Government of Canada | ex-officio
  • TBA, Winnipeg Government | ex-officio
  • TBA, Provincial Government | ex-officio
  • Shannon Watson, Winnipeg Regional Health Authority | ex-officio
  • Janet Clark, End Homelessness Winnipeg | ex-officio
  • Thomas Edwards, End Homelessness Winnipeg | ex-officio

Download a list of CAB members with additional information on their representative sectors here.
For more information on Reaching Home in Winnipeg, click here.

Indigenous-led housing key to pandemic recovery: Lucille Bruce

Posted: December 12, 2020 Filed Under: Community Blog

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Email: info@endhomelessnesswinnipeg.ca

Phone: 204-942-8677

Address: 200 – 1065 Portage Ave., Winnipeg, MB, R3G 0R8

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